Convention Programme
10 October 2011 |
11 October 2011 |
12 October 2011 |
13 October 2011 |
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Afternoon: On Site |
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Evening: |
& Official Handover Ceremony |
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| P | Retail Strategy & Global Trends | E | Retail Branding & Marketing |
| A | Logistics / FMCG / Security | F | Retail Design |
| B | Regional Markets / Country Reports | G | Retail Property |
| C | Productivity / Information Technology | H | Customer Service / Sales |
| D | Human Resource | J | Retail Asia / E-commerce / Info Tech |
Ballroom 1 Chairperson's Introduction |
Ballroom 2 Chairperson's Introduction |
Ballroom 3 Chairperson's Introduction |
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| Time: | Logistics / FMCG | Time: | Productivity & I.T. | Time: | Regional / Country Reports |
| 1.45pm | Barcodes & RFID, Productivity & Opportunities In Retail Operations & Supply Chain Mr. Wong Tack Wai, Executive Director, GS1 Singapore |
1.45pm | Discover Competitive Advantage, Differentiate Critical Business Processes, Deliver Value From Within Mr. Anand Mehta Retail Vertical Director MOTOROLA Solutions |
1.45pm | 1.45pm China 1.55pm Chinese Taipei 2.05pm Fiji |
| 2.15pm | Latest Industry Research Mr Jorge Rodriguez Head of Retailer Services Nielsen Singapore |
2.15pm | Retailer Equity Model & Channel Types in Korean Retail Market Mr. Han Sang Lin Professor of Marketing, Hanyang University, President of Korea Distribution Association |
2.15pm | 2.15pm Hong Kong SAR 2.25pm India 2.35pm Indonesia |
| 2.45pm | The brand value and Globalization strategy of the Korean Food-Franchise Mr. Kim Yong Man Chief Executive Officer Gimgane Co.Ltd |
2.45pm | Enterprise Resource Planning: Build or Buy? Mr. Bernard Chew Chief Information Officer NTUC FairPrice, Singapore |
2.45pm | 2.45pm Japan 2.55pm Korea 3.05pm Malaysia |
| 3.15pm | Tea Break / Networking | 3.15pm | Tea Break / Networking | 3.15pm | Tea Break / Networking |
| 3.45pm; | Integration of 4 networks – Expansion strategy of convenience store Mr Yu Shuzhong, GM, Hebei Guoda Chain Commercial Co. Ltd, China |
3.45pm | Latest payment methods for more productive retailing. Mr. David Chan VP, Operations & Advanced P ayment Products S.E.A, MasterCard International |
3.45pm | 3.45pm Mongolia 3.55pm Philippines 4.05pm Singapore |
| 4.15pm | Differentiate Now for Retail Leadership - The Omni-Channel Customer Experience Mr. Ivano Ortis Head - International, IDC Retail Insights |
4.15pm | International Luxury Brand Strategy in China Mr. Cao Guoxing Chairman of the Board Changyi Technologies Co. China |
4.15pm | 4.15pm Turkey 4.25pm Thailand |
| 4.45pm | Close of day | 4.45pm | Close of day | 4.45pm | Close of day |
Ballroom 1 Chairperson's Introduction |
Ballroom 2 Chairperson's Introduction |
Ballroom 3 Chairperson's Introduction |
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| Time: | Human Resource | Time: | Retail Branding / Marketing | Time: | Retail Design |
| 9.00am | Organizational paradigm shift at Lotte Department Store Dr. Baek Insoo Director Lotte Retail Research Institute Korea |
9.00am; | Retail and Social Media Mr. David Liem Senior Consultant Web Marketing, Happy Marketer, Singapore |
9.00am | Retail Design Trends in Asia Mr. Simon Ong MD and Co-founder Kingsmen Creative Ltd |
| 9.30am | The Role of Training and its Alignment with Business Strategy Dr. Leng Ho Keat Singapore |
9.30am | Smarter retailing with store intelligence Mr. Tony D'Onofrio Tyco Retail Solutions, USA |
9.30am | 5 Ideas: Small Changes leading to Big Impact Mr. James Farnell RDI Retail Director of Design Little, USA |
| 10.00am | Managing Multiple Generations Mr. Andrew Calvert Regional Director Achieve Global Singapore |
10.00am | Driving brand advocacy and passion in the retail business Dr. Lau Kong Cheen Director of Research Market Probe |
10.00am | Jump In! Designing an 360 degree retail experience Mr Jonathan Bonsey Founder & Cheif Executive Officer Bonsey Design, Singapore |
| 10.30am | Tea Break / Networking | 10.30am | Tea Break / Networking | 10.30am | Tea Break / Networking |
| 11.00am | Unleashing Your People Power! Mr. Zack Bana Director, Beacon Consulting Singapore |
11.00am | Toward the admired Company Mr. Yukio Kawano Chairman & CEO Yaoko Co., Ltd. Japan |
11.00am | Creating Superb Customer Experiences Mr. Simon A Faure-Field Chief Executive Officer Equal Strategy, Singapore |
| 11.30am | Connected Retail Experiences - Maximizing the Value-Driven Customer Mr. Raj Raguneethan, Industry Director Microsoft Dynamics Retail |
11.30am | For new growth - challenges and innovation Mr. Koji Suzuki, President Takashimaya Co Ltd, Japan |
11.30 | The WGSN Edit: Early Adopters of Emerging Retail Trends and the Consumer Forecast for 2013 Ms. Angelia Teo Director - APAC WGSN.com |
| 12.00pm | Lunch - Level 4 Exhibition Hall | ||||
| Time: | Afternoon Plenary Session – SUNTEC Grand Ballroom Chairperson’s Introduction |
| 1.30pm | Plenary Presentation 7: NTUC FairPrice - Doing Well, Doing Good, Doing More Mr. Gerry Lee Managing Director - Business Groups, NTUC FairPrice (Singapore) |
| 2.10pm | Plenary Presentation 8 : The Growth Strategy of Korean Department Stores Mr. Ha Byong Ho CEO, Hyundai Department Store / President, Korea Department Stores Association |
| 2.40pm | Tea Break / Networking |
| 3.00pm | Plenary Presentation 9: Enhance Brand Advantage Create Strong Development. Mr. Liu Yimin Deputy General Manager, Tianjin Youyi Store, China |
| 3.40pm | Plenary Presentation 10: Growing Together in Asia-Pacific Mr. Motoya Okada President of Aeon Co., Ltd. Japan |
| 4.20pm | Close of Day |
Ballroom 1 Chairperson's Introduction |
Ballroom 2 Chairperson's Introduction |
Ballroom 3 Chairperson's Introduction |
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| Time: | Retail Property | Time: | Customer Service | Time: | Retail Asia Roundtable |
| 9.30am | Rejuvenating retail properties during crisis & staying relevant beyond. Mr. Tan Hai Hsin, Managing Director, Retail Group Malaysia |
9.30am | The Personalised Branded Customer Experience: a paradox? Mr. Tan Bing Houw Managing Director - Asia Pacific Qbian Pte ltd |
9.30am | Social Media: Hype or Buzz...? New Realities for Asia-Pacific Retailers... Moderator: Mr. Steven Goh, Executive Chairman, Retail Asia Publishing Keynote speaker: Mr. Simon Kemp, Managing Director We Are Social Panellists: Mr Ajay Gupta, Retail Solutions Practice Head, Dell | South Asia & Korea. Mr Nagesh Devata, Vice President, Acceptance Development, APMEA, MasterCard Worldwide |
| 10.00am | Creating Winning Retail Destinations in Singapore Mr. Simon Ho Chief Executive Officer, CapitaMall Trust Management Limited |
10.00am | The Exponential Function – How understanding the principles of this formula teach us to think beyond "Out The Box." Mr. Guy Robertson Managing Director The Concillium Group |
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| 10.30am | Some tips on the landlord - tenant relationship. Mr. Andrew Brien Chief Executive Officer Suria KLCC Sdn Bhd, Malaysia |
10.30am | Creating Raving Fans – Not just
customersMr. Guy Robertson Chief Executive Officer The Concillium Group |
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| 11.00am | Tea Break / Networking | 11.00am | Tea Break / Networking | 11.00am | Tea Break / Networking |
| 11.20am | Small retailers' struggle in a fiercely competitive market of Japan- A challenge of the voluntary chain Mr. Mitsuhiro Saito President, Zen-Nippon Shokuhin Co., Ltd. Japan |
11.20am | Customer Service – a case study. Dato' Dr Jannie Chan President - SRA. Deputy Chairperson The Hour Glass Ltd |
11.20am | Retail Asia Roundtable Continued |
| 11.50am | Retail real estate trends and opportunities in China? Pitfalls to avoid Mr. Kelvin Ng Chief Executive Officer Synergistic Real Estate |
11.50am | Current situation of Japan's retail and franchise business. Mr. Kiyoshi Hijikata, Senior Advisor Circle K Sunkus Co., Ltd. Japan |
11.50am | Promote E-commerce, innovative payment Mr. Yang Jianhui Deputy General Manager Acceptance Market Department, China UnionPay |
| 12.20pm | Lunch - Level 4 Exhibition Hall | ||||